1. General Information

This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and applicable rules. It governs the use of the website (“Platform”) operated by Kashikaa.

By accessing or using the Platform, you agree to be bound by these Terms & Conditions (“Terms”), along with all applicable policies incorporated herein by reference.

  • “User”, “You” refers to any individual or entity accessing the Platform.
  • “We”, “Us”, “Our” refers to Kashikaa.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Platform implies acceptance of such changes.

2. Eligibility & Account Registration

  • Users may browse without registration; however, certain features may require account creation.
  • You agree to provide accurate, complete, and up-to-date information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Any activity under your account is your responsibility.
  • We reserve the right to suspend or terminate accounts with false or misleading information.

3. Communications

By using the Platform, you consent to receive communications via email, SMS, or other electronic modes regarding your account, transactions, and updates.

4. Platform Role

The Platform acts as an intermediary to facilitate transactions between buyers and sellers.

  • We are not a party to any transaction.
  • All commercial terms (pricing, delivery, warranty, etc.) are decided between buyer and seller.
  • We do not guarantee product quality, availability, or seller performance.
  • We are not liable for disputes between users.

Users are advised to independently verify sellers before transactions.

5. Orders & Transactions

  • Placing an order constitutes an offer to purchase.
  • Acceptance of orders is at the seller’s discretion.
  • We do not guarantee fulfillment of any order.

6. GST & Tax Compliance

  • For business purchases, users may provide GST details to receive a tax invoice from sellers.
  • Users are responsible for providing accurate GST information.
  • We are not responsible for denial of input tax credit due to incorrect details.
  • Compliance with applicable tax laws is the user’s responsibility.

7. Fees & Charges

  • The Platform may introduce service fees in the future.
  • All fees will be displayed clearly before payment.
  • We reserve the right to modify fee structures at any time.

8. Acceptable Use Policy

You agree not to:

  • Post unlawful, harmful, abusive, defamatory, or obscene content.
  • Violate intellectual property rights.
  • Engage in fraud, impersonation, or misleading practices.
  • Upload viruses or malicious code.
  • Attempt unauthorized access to the Platform.
  • Use bots, scraping tools, or automated systems.

Violation may result in suspension or termination of access.

9. Content

  • All content on the Platform may include user-generated material.
  • We do not control or guarantee accuracy of such content.
  • Users retain ownership but grant us rights to use content for Platform operations.

10. Payment & Refunds

  • Payments are processed through secure third-party gateways.
  • Refunds are subject to Platform policies and timelines.
  • Failure to report delivery issues within the specified period may result in forfeiture of refund eligibility.
  • Refunds will be processed to the original payment method where possible.

11. Compliance with Laws

Users agree to comply with all applicable laws, including but not limited to:

  • Information Technology Act, 2000
  • GST laws
  • Income Tax regulations
  • RBI and payment regulations

12. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous availability of the Platform
  • Accuracy or completeness of content
  • Error-free or virus-free operation

13. Limitation of Liability

We shall not be liable for:

  • Indirect or consequential damages
  • Loss of data, profits, or business
  • Transaction failures due to third-party services

14. Indemnity

You agree to indemnify and hold harmless Kashikaa from any claims, damages, or liabilities arising from:

  • Your use of the Platform
  • Violation of these Terms
  • Breach of applicable laws

15. Termination

We reserve the right to:

  • Suspend or terminate access at any time
  • Remove user content
  • Delete accounts for violations

16. Intellectual Property

All Platform content including text, graphics, logos, and design elements are protected by intellectual property laws.

Unauthorized use is strictly prohibited.

17. Force Majeure

We shall not be liable for delays or failure due to events beyond our control including:

  • Natural disasters
  • Government actions
  • Network failures
  • Pandemics

18. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.
  • Any disputes shall be resolved through arbitration.
  • Jurisdiction shall lie with courts in India.

19. Promotional Offers

  • Offers are valid for a limited time and subject to change.
  • Only one promo code can be used per order.
  • Offers cannot be exchanged for cash.
  • Misuse of offers may result in cancellation of orders.

20. Severability

If any provision is deemed invalid, remaining provisions shall continue in effect.

21. Entire Agreement

These Terms constitute the complete agreement between you and Kashikaa regarding use of the Platform.